Terms and conditions

Membership conditions for the Arp-Hansen Hotel Group STAY&SAVE Reward programme.

Updated 9 October 2023

Introduction
General aspects
Earning points
Spending points
Member discounts
Discontinuation of membership
Security and abuse
Other matters
Amendments to these conditions
Questions and complaints
Membership account, personal data and cookies
Consent to newsletters
Governing law

1. Introduction

These conditions apply to membership of the Arp-Hansen Hotel Group STAY&SAVE Reward programme. The reward programme is owned and operated by Arp-Hansen Hotel Group A/S, Central Business Register no. (CVR-no.) 54399219, Nybrovej 75, 2820 Gentofte, Denmark, hereinafter "we" or "us".

We advise you to read our conditions thoroughly before becoming a member. You should be particularly aware of the text indicated in Bold.

2. General aspects

Every individual above the age of 18 may apply for membership of the reward programme on our website under the domain name arp-hansen.dk or directly at our hotels. However, we reserve the right to reject an application or to terminate an existing membership in case of abuse or other special circumstances, just as we reserve the right to terminate the reward programme with 3 months notice to the end of a calendar month.

As a new member, you must enter information such as your name, birthday, telephone number and email address. Subsequently, you will, via SMS receive a membership card with a printed membership number, which is personal and confidential. You will also be able to access your membership card via your profile overview and your member login.

The membership card may be used to earn points per night spent at one of our hotels in the course of a calendar year. Earned points may be redeemed for free hotel nights (free nights), and the membership card may trigger discounts at a selection of our restaurants.

3. Earning points

As a new member, you receive a welcome bonus of 500 points.

You earn 500 points per night spent at one of our hotels, with the exception of Wakeup Copenhagen, Wakeup Aarhus, Steel House Copenhagen and Next House Copenhagen. The hotels included are: Phoenix Copenhagen, 71 Nyhavn Hotel, Copenhagen Strand, Imperial Hotel, The Square, Tivoli Hotel, Copenhagen Island and Gentofte Hotel. You receive double points when you book through our websites (2 x 500 points per night).

You do not earn points when redeeming free nights.

You will only earn points if you state your membership number when booking and/or checking in. Please allow for up to three weeks from the end of your stay until the points are shown in your account.

If you forget to state your membership number, you may apply for points to be added up to six months after your stay, however, not for nights spent before you became a member. In these cases, we may request a copy of your hotel invoice.

You earn points regardless of who pays for the stay. However, you only earn points for your own night, that is for one room and one person.

If you have not earned any points in a period of three years, we reserve the right to end the membership.

All types of hotel nights entitle you to earn points, including also campaign offers. However, you do not earn points for free overnight stays or overnight stays for our own employees.

You do not earn points for hotel stays booked with online travel agencies, regardless of the price paid.

4. Spending points

Earned points may be spent to pay for a night, called a "free night", every day of the week, incl. weekends, at one of our hotels, however, with the exception of Wakeup Copenhagen, Wakeup Aarhus, Steel House Copenhagen and Next House Copenhagen. The ho-tels included are: Phoenix Copenhagen, 71 Nyhavn Hotel*, Copenhagen Strand, Imperial Hotel, The Square, Tivoli Hotel, Copenhagen Island and Gentofte Hotel.

A free night costs 5000 points for a standard room for one or two persons incl. breakfast. Free nights in Superior or Executive rooms incl. breakfast cost 10,000 and 15,000 points, respective-ly. It is not possible to spend earned points on an upgrade to a different room type when you have paid for a reservation.

As a member, you may book free nights for relatives if you so wish**. However, it must be you as a member booking the free night. When booking, please state that you want to book a free night.

Please note: Booking a free night is subject to availability at the requested hotel. There is a lim-ited number of rooms reserved for free nights at each hotel. If all such rooms are booked, you may instead choose to pay for a reservation in the usual way.

Booking a hotel room as a free night is subject to the same conditions as bookings in general. You may therefore lose earned points if you cancel your booking later than agreed cancellations terms or do not show up (no-show).

To book free nights please contact the hotel you wish to stay at directly, or our central booking department. Free nights are subject to availability and high demand periods, but we will always do our very best to meet your request to use your points.

*Please note that 71 Nyhavn Hotel doesn't offer Standard rooms, but you're still very welcome to book a free night in the hotel's other room categories at a higher point price.

**Relatives is considered to be children, grandchildren, parents, grandparents, siblings, and spouse/partner.

5. Member discounts

As a member, you always get a 10% discount on stays with or without breakfast, with the option of free cancellation or a prepaid stay when booking online on our websites. The included hotels are: Phoenix Copenhagen, 71 Nyhavn Hotel, Copenhagen Strand, Imperial Hotel, The Square, Tivoli Hotel, Copenhagen Island and Gentofte Hotel. Your member discounts can be accessed via your member login.

As a member, you get a 10% discount in the Brasserie Murdoch's Books & Ale, The Harbor and Tivoli Brasserie restaurants.

6. Discontinuation of membership

At all times, you are entitled to resign membership of the STAY&SAVE Reward programme by logging in to your profile here, where it is possible to resign. You will receive a confirmation of your resignation to the registered email address on the profile. If there are any questions in this regard, please contact member@arp-hansen.dk or contact us at tel. +45 8030 3045. If your membership is discontinued, regardless of the reason for this, your earned points will lapse without compensation. If you are a consumer, you mayfor up to one year after the discontinuation of the membership, request that the value of your remaining points be paid to a bank account of your choosing, however, if you request the value of your points to be paid payment will be subject to a fee of DKK 500. The fee also applies if you request the value of remaing or existing points to be paid before said points expire, cf. item 8 below.

The value of a point is DKK 0.02.

7. Security and abuse

If you lose your membership card, or if you suspect that a third party has become aware of your membership number, you should immediately contact the Arp-Hansen Hotel Group, phone number +45 80 30 30 45 to avoid abuse and fraud.

Please note: You are liable for your loss, if any, if a third party abuses your membership card or membership number, unless we have acted negligently.

8. Other matters

You may at most earn up to 100,000 points at a time, corresponding to DKK 2000.

Two or more members may not combine their respective points or transfer points to each oth-er's membership cards. Points may not be spent as partial payment for a room or other ser-vices.

You are responsible for reporting the value of points earned via your place of work but spent privately to the Danish Customs and Tax Administration and other authorities.

Points are valid for three years from the day you earn them. When spending points on free nights, the oldest points are spent first. Points older than three years will automatically be deleted without the possibility of compensation. Points will also be deleted if your membership is discontinued, regardless of the reason for this.

The membership card may not be combined with other bonus schemes such as EuroBonus.

9. Amendments to these conditions

We reserve the right to amend these conditions without notice and to terminate the reward programme.

You will, however, be notified of material amendments via email with a minimum notice of three months.

10. Questions and complaints

If you have any questions or wish to complain about our service, please send us an email at the following address: member@arp-hansen.dk

11. Membership account, personal data and cookies

When you sign up as a member, you will receive a membership number and a password to be used to log in to your membership account at arp-hansen.dk. Here, your earned points will be shown and you may change or delete information about yourself. You may also choose to terminate your membership.

We collect, process and store personal data in compliance with the Danish Act on Processing of Personal Data (persondataloven). You can read more about how we process your personal data in our data protection policy.

For more information on our cookie-policy access here.

By becoming a member of the reward programme, you declare that you have read and accepted Arp-Hansen Hotel Group's data protection policy.

You may at all times object to the processing of your personal data with a view to direct marketing.

12. Consent to newsletters

By signing up for the Reward programme, you also get the opportunity to accept receiving our newsletter and get exceptional hotel deals per e-mail from Arp-Hansen Hotel Group A/S. You can withdraw your consent at any time via an unsubscribe link in the email. Unsubscribing from the newsletter will have no other effect on benefitting from the Reward programme. Please note that it is only possible to receive our newsletter in Danish.

13. Governing law

These conditions shall be governed by, construed and enforced solely and exclusively by Danish law. The Courts of Denmark shall have jurisdiction to settle any dispute arising out of or in connection with these conditions.